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While people like to dunk and hate on Air India, now that TATA has taken them back over, there has been marked improvement.
The hard product on the old 777 in J is below standard, but the soft product is improving.
They have a lot of new widebodies coming online in the next 18 month so the hard product will improve.
The reality is that I have found that the service, cleanliness, and food to be a whole lot better than the last two trans-Atlantic UA Polaris flights I have had.
I expect that with TATA’s investments, AI will soon be at par or better than our US carriers for international routes.