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Hyatt Suite Upgrade Award (SUA) Not Showing Up
Has anyone experienced issues with Hyatt Suite Upgrade Award (SUA) availability?
Looking to book a standard Suite at Alila Ubud in Bali 11 months out.
When I looked a month ago, all their Suites were readily available at any dates that far out.
Now they are all gone.
Hyatt customer service is telling me that it means they are all booked, which I find hard to believe.
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3 Replies
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My Hyatt concierge told me they do not participate in the SUA program at all.
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Hotels, like airlines, generally only offer a limited number of rooms to be available to book on points.
You missed the window, unfortunately.
You can watch for someone to cancel and maybe availability to be returned to stock.
Not that it will help now, but a “pro tip” is to book a room for a few weeks around any time you MIGHT want to go…make sure it’s fully refundable!
Then cancel or adjust the dates when you confirm plans.
Yes, this might “abandon” points in the hotel loyalty program but hopefully, you’ll travel someday when you can use them for something else.
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Not helpful for getting a suite, just a note that Alila Ubud is a fantastic hotel and their Wednesday night buffet is totally worth it.
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