[Hobart]

Having the same issue with Iberia, should be 7-15 days but I’m still waiting on my refund since Jan 9th.

When I contacted them I was told it hadn’t been processed because the customer service rep did not mention to me that there would be a cancellation fee, even though they did and I even agreed to pay the cancellation fee.

I also agreed to pay the 25€ cancellation fee but that was 2 weeks ago.

[Israel]

Try contacting them on WhatsApp.

[Conrad]

There is a fee, usually $25 if you do it with more than 24 hours’ notice, plus an extra fee if you call in since you didn’t do it online.

They will deduct that amount from the taxes, at least British Airways and Qatar Airways do it that way.

[Pamela]

My refund was the same day.

But the process of canceling was way harder than it should be.

They couldn’t charge my credit card for the cancelation every day for 3 days.

When it finally “worked,” it didn’t.

The payment didn’t go through – I found out by calling Iberia and asking for the status of the cancellation.

Finally, someone was able to charge me the cancellation fee, they asked me to check if it showed up on my credit card as a pending charge while on the phone with me.

Once that was done, the refund came at the end of the day on the same day, both points and taxes/fees.

[Selena]

Mine were refunded instantly, the taxes and fees took 7-10 days.

[Rocco]

Given the scale of any modern airline, it is almost comical that they often have IT departments that appear to be designed by children.

I have an existing award reservation on Iberia in Premium Economy for 30K Avios.

As the travel dates approach, Business Class seats have opened up for just 43K.

I chatted with two different humans online to see if I can upgrade the reservation.

The first said I could do it on the website, but that proved to be impossible.

No changes to award reservations are possible online.

I went back to another agent, and he said an upgrade with Avios was impossible.

I don’t mind paying the penalty to cancel my existing reservation and starting over from scratch.

However, they say it will take 7 days to redeposit my Avios.

I can’t gamble that the 2 available Business Class seats will be available a week from now, just two days before travel.

I manage frequent flier accounts for 25+ friends and family, and Iberia is one of the most primitive airlines out there.

With any of the USA airlines, the miles on a cancelled reservation are redeposited instantly.

What possible rationale could there be for taking a full week (or more based on other comments)?

[Raj – PlanMoreTrips Founder]

Yes, I agree.

It is ridiculous.

Unfortunately, most of their systems are built in the 1980s and instead of upgrading them, they just keep making temporary fixes.

Wish there was a way to fix it but there is no incentive for them to do so.

I had a KLM award that was booked online but there is no way to cancel online so I’d to spend 2 hours on the phone with them to do something that should take 10 seconds.