• Norberto

    Member
    January 25, 2024 at 8:19 am

    Call Hyatt they can let you know of two rooms are available and what the points total will be, I’ve called many times.

    I will say that there a specific number you have to call to talk with someone in the all inclusive division.

    General World Of Hyatt support is not super helpful with this.

    I stayed at Secrets and had quite the run around when I needed to call.

    So be patient and ask for the direct number (rather than transferring) for the people you need to talk to.

    Good luck!

  • Frank

    Member
    February 5, 2024 at 7:41 pm

    Typically all standard rooms are available to book with points at Hyatt.

    Just check whether you can book two standard rooms with cash before transferring the points.

    Also, the cancellation policy should be stated on the booking screen for each rate type, including award stays.

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