• American Airlines Award Stuck On Request With JAL

    Posted by Leonard on October 5, 2023 at 11:53 am

    Have an AAdvantage reservation on partner Japan Air that has been stuck in “on request” status for over 4 days.

    Multiple calls to AA yielded no movement in the status.

    I’ve been told multiple different things by multiple different agents; the first agent told me 24-48 hours, and then up to 72 hours, and then now up to a couple weeks.

    I know this is not normal, I have booked AAdvantage partner awards before, and all of them are ticketed within 2-4 hours max.

    However, none of the agents I spoke to said they could do anything about it and all I can do is wait.

    I’m at a loss as to what to do now.

    Keagan replied 1 month, 4 weeks ago 1 Member · 1 Reply
  • 1 Reply
  • Keagan

    October 5, 2023 at 11:53 am

    Try reaching out on Twitter

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