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Help! My Citi Thank You Points Disappeared
Has anyone ever had their Citi Thank You Points disappear from their account?
It was only 11,123 points.
Happened in the last 3 to 4 days.
The account is only about 6 months old so not old enough to expire and haven’t had any refunds such that they would be clawed back.
Further, there are still points in my account.
Going to call on it but hoping to get an idea on here on what the issue could possibly be before I call so I know how to approach the issue.
Does Citi reinstate points?
UPDATE:
After 45 minutes and being transferred 4 times, I was told my Citi Thank You Points expired.
I do NOT understand how an account I opened in approximately May and received the sign up bonus on in July/August could “expire” already, but Citi agreed to reinstate them.
I will be transferring all points to a partner because obviously, they have some crazy short expiration period.
UPDATE 2:
The points are back.
These were not (to the best of my knowledge) transferred points.
If someone transferred points to me, I was not aware of it…and I don’t know why someone would.
The only thing I can come up with is I got some points through booking a hotel through their portal and got a 10x points bonus.
I have not had the hotel stay yet…it is technically next week…although I did pre-pay for it.
I somewhat wonder if maybe there was something in the super fine print that said the “stay” had to be by a certain day. I don’t know this for sure. It is only a guess.
Regardless, they re-instated the points and I am going to transfer them to a partner soon.
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2 Replies
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I’d call in and see what the issue is.
Sounds like they made a tech mistake.
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Had the same issue.
Thanks for providing the update.
I called in and they re-instated them too.
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