• Lufthansa damaged my luggage and gave me baggage voucher to their Dolfi store. What should I do?

    Posted by Taryn on October 24, 2023 at 12:58 pm

    Damaged Baggage Question – My luggage was destroyed (broken wheel) and we claimed immediately.

    Got a $24 voucher from Lufthansa (actually from Dolfi) because I was naively honest about luggage age and cost and they were aggressive in depreciation.

    But a voucher for their own luggage store does me NO good…I needed to buy a replacement that I saw while on vacation.

    To say nothing about a perverse incentive to damage luggage if they are then giving out $25 off coupons to their store.

    So I’m really asking for any experience in the time and energy to seek out actual reimbursement since I’m not going to use a voucher.

    Isobel replied 1 month, 1 week ago 5 Members · 4 Replies
  • 4 Replies
  • Garret

    October 24, 2023 at 12:58 pm

    Don’t spend precious vacation time searching for “the perfect bag”. Get a cheap one that will work until you get home, enjoy your trip making priceless memories, then deal with it in familiar circumstances at home when you can take time to choose. I did—and never regretted that approach.

  • Adriel

    October 24, 2023 at 12:58 pm

    Depending on the credit card you used to book airfare, it’s possible you might have “baggage damage” coverage.

  • Sandy

    October 24, 2023 at 12:58 pm

    Lufthansa damaged my bag. It is embarrassing how bad Dolfi is. Almost impossible to redeem unless you email them. In the end, they did send us a replacement bag to the US but was a pain in the butt.

  • Isobel

    October 25, 2023 at 3:57 pm

    If you have issues with Dolfi, you can email the general manager at [email protected]

    This is what I did when I wasn’t able to use the stupid Dolfi voucher on their website.

    He fixed the issue for me (after I complained) and allowed me to get a new bag.

    Shameful Lufthansa outsources their damaged baggage operations to these incompetent idiots.

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