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If you have issues with Dolfi, you can email the general manager at Gal.Zentner@dolfi1920.de
This is what I did when I wasn’t able to use the stupid Dolfi voucher on their website.
He fixed the issue for me (after I complained) and allowed me to get a new bag.
Shameful Lufthansa outsources their damaged baggage operations to these incompetent idiots.